Now that many dive shops and manufacturers are moving their sales online, the question I've seen posed by many is, why won't manufacturers sell the parts kits for their regulators directly to the consumer? It seems like a natural conclusion to online sales; the customer purchases a regulator online. Why shouldn't they be able to purchase the kits to repair it as well?
The answer to that question actually begins at the manufacturer's responsibility to the consumer. The reason manufacturers generally require yearly service on their regulators is to ensure that the regulators are in good working condition. So, they train technicians through local dive shops to take them apart properly and examine the regulators' moving parts. Though regulators themselves are generally very durable, the o-rings and diaphragm are made of parts that degrade, much like the belts in your car's motor. Thus, the regulators require new parts from the manufacturer periodically. Even if you only dive once or twice a year, these parts will harden with age like any other rubber product.
Enter the Local Dive Shop. As a shop with a Repair Department, I've seen what it takes to properly disassemble and reassemble a regulator, and to tune it. I can safely say that you probably don't have one in your basement. The regulators have to be tested at a testing station with air pressure to ensure proper function, and many regulators have face plates that require special tools to remove. Manufacturers do not direct-sell their parts kits because it becomes a huge liability to both the dive center and the manufacturer if someone takes their reg apart, pulls out the o-rings, puts it back together and misses something or cracks the housing in a way that causes it to malfunction. It's the same reason you can't fill your tank from the tire compressor in your garage; you breathe off it. If we sell you a parts kit, you install it and your regulator free-flows at fifty feet, whose fault is it? Was it your installation, or was it a faulty kit? The list goes on.
At the end of the day, the repair kit policy is the only means by which a manufacturer can ensure proper function and maintenance of the products they stand by. And keep in mind, these units are designed to keep you alive in a foreign environment. Wouldn't you want someone who checks them for a living to make sure it's in good condition, inside and out?
The answer to that question actually begins at the manufacturer's responsibility to the consumer. The reason manufacturers generally require yearly service on their regulators is to ensure that the regulators are in good working condition. So, they train technicians through local dive shops to take them apart properly and examine the regulators' moving parts. Though regulators themselves are generally very durable, the o-rings and diaphragm are made of parts that degrade, much like the belts in your car's motor. Thus, the regulators require new parts from the manufacturer periodically. Even if you only dive once or twice a year, these parts will harden with age like any other rubber product.
Enter the Local Dive Shop. As a shop with a Repair Department, I've seen what it takes to properly disassemble and reassemble a regulator, and to tune it. I can safely say that you probably don't have one in your basement. The regulators have to be tested at a testing station with air pressure to ensure proper function, and many regulators have face plates that require special tools to remove. Manufacturers do not direct-sell their parts kits because it becomes a huge liability to both the dive center and the manufacturer if someone takes their reg apart, pulls out the o-rings, puts it back together and misses something or cracks the housing in a way that causes it to malfunction. It's the same reason you can't fill your tank from the tire compressor in your garage; you breathe off it. If we sell you a parts kit, you install it and your regulator free-flows at fifty feet, whose fault is it? Was it your installation, or was it a faulty kit? The list goes on.
At the end of the day, the repair kit policy is the only means by which a manufacturer can ensure proper function and maintenance of the products they stand by. And keep in mind, these units are designed to keep you alive in a foreign environment. Wouldn't you want someone who checks them for a living to make sure it's in good condition, inside and out?